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Frequently Asked Questions
Everything you need to know about shopping with Botanica, from delivery and returns to herbal advice and consultations.
When will my order be dispatched?
Orders placed before 2pm, Monday to Friday, are dispatched the same day. Orders placed after 2pm or over the weekend will be dispatched on the next working day. You'll receive a confirmation email once your order is on its way.
Can I get advice before ordering?
Yes. Our knowledgeable team is happy to help with product enquiries and general guidance. For more personalised advice, we also offer consultations.
Can I visit Botanica in person?
Yes. You'll find our independent health shop at 26 High Street, Rusthall, Tunbridge Wells, Kent TN4 8RY
What is your returns policy?
Please visit our Shipping & Returns page for information about returns, refunds and eligibility