Free UK Shipping Over £75
Shipping policy
Shipping Options & Costs
We offer worldwide shipping using Royal Mail domestically and internationally.
Same-day dispatch before 3pm: All UK orders placed before 3pm (Mon-Fri) will be dispatched on the same day with end-to-end tracking for peace of mind with Royal Mail.
FREE next day delivery: Enjoy free Next-Day delivery when you spend over £75
Tracked 48 (£3.95): End-to-end tracking for peace of mind. Get your parcel delivered within two to three working days.
Tracked 24 (£5.50): Tracking to delivery point and next-day delivery.
How long will it take for my order to arrive?
Royal Mail Tracked 24: Next working day delivery aim.
Royal Mail Tracked 48: Aims to deliver in two to three working days.
Royal Mail International Tracked & Signed: Europe delivery aim: 3-5 working days*
*Delivery aim to Ireland, France, Germany, Spain, Netherlands, Switzerland, Belgium, Sweden, Austria and Luxembourg is 3-4 working days.
Missed a Delivery?
Royal Mail are happy to make a redelivery. You can book a redelivery using the following link:
Refund policy
Returns and Refunds
If you have an issue with your delivery, or would like to return or report a damaged product please email us at:
30 Day Returns
If you have changed your mind about your order, You can return any unused items to us within 30 days of purchase and we will exchange or refund as requested. Items must be returned in saleable condition. You will be responsible for the return postage cost.
Refund processing time: 1-3 business days
Damaged Products
Whilst we package our items very carefully to ensure safe delivery, if you do receive any that are damaged or faulty then please contact us within 30 days of purchase and we will happily organise an exchange or refund.
Please return items to the following address:
Botanica Health
26 High Street,
Rusthall,
Kent
TN4 8RY
Please include your order number when returning items by post. Once we have received the items, the refund will be processed.
